Online Services

What is On-line Access?

It is now possible for patients to connect to the surgery on-line using Patient Access or Evergreen Life on your computer or smartphone. This will allow you to:

• view your medical record including Summary, Problems, Medication, Immunisations, Allergies, Test Results
• request repeat prescriptions
• book or cancel appointments
• inform us about changes to your personal details such as change of address or telephone number

Apply for an On-line Access account

On-line Access Application Form

If you would like to use this facility please complete an application form. You will then need to attend the surgery to register for On-line Access. Patients must be aged 16 years or over. Because the information in your medical record is highly confidential please remember to bring some ID such as passport or driver’s license.

You will be given a Registration Letter which includes the following details:

• Linkage Key
• Practice ODS Code (E83044)
• Account ID

You may also require your NHS number during the registration process.

Go to the the Patient Access or Evergreen Life web-site to create your account.

Once you have created your account look for the Patient Access or Evergreen Life button in the menu on the left side of this page.

Our Practice Guidance for On-line Access

Before you begin to use On-line Access we would appreciate it if you could read the following guidance regarding the booking of appointments over the Internet.

Reasons for Appointment
We would ask that you enter a reason for your appointment in the box provided when booking an appointment this gives us the opportunity to ensure that it is appropriate for you to see the doctor rather than a nurse and helps the doctor to manage the clinical session. Please be assured that all details entered are secure and cannot be intercepted. Our practice has a strict confidentiality policy.

Reminder
If we have your mobile phone number, you will receive a text 48 hours before your appointment to remind you of the date and time.

Missed Appointments
Please let us know if you will be unable to attend an appointment that you have booked online. You can either cancel this online or contact us by telephone to cancel it. Please cancel in good time to allow us to offer the appointment to another patient. We realise that there are valid reasons for not attending however we will be monitoring such occurrences on a regular basis.
If you miss an appointment more than twice in one year we will remove your ability to use On-line Access, however you will still be able to book appointments with our receptionists.

Inappropriate use
We monitor the use of this service and we are sure that you will find it useful. However if we find any abuse of the service, we will revoke your access to it. You will have to liaise with our reception team for services. We would consider inappropriate use as: Sending inappropriate or abusive messages, booking appointments and not using them more than twice a year, booking appointments for other family members using your name.

Your Responsibility
The practice will take every measure to ensure that your On-line Access application is secure. It is your responsibility to ensure that your On-line Access account remains this way. You are able to terminate or reset your Patient Account at any time by contacting the surgery in writing. You may wish to do this if you think someone else knows your logging in details or if you have shared details with a family member or partner and no longer wish them to know these details.

The practice does not manage the Patient Access or Evergreen Life websites and therefore cannot provide help with using them. Help screens are provided on the Websites.

Housebound Patients

Housebound patients who are unable to attend the surgery can give consent for a friend or carer to apply for a On-line Access account on their behalf. They will need to complete and sign the On-line Access application form and Representative consent form.

Their representative will then have to attend the surgery with the patient’s proof of identity confirming their signature.

On-line Access Application Form

Housebound consent for Representative form