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Addington Medical Centre
Dr Andrew Painter
Dr Minoti Patel
Dr Gareth Dee
Dr Ayodele Awe
   
46 Station Road, New Barnet, Herts, EN5 1QH

Prescriptions
               
Addington Medical Centre
020 8441 4425
Surgery Opening Hours
Monday
08.30 - 18.30
Tuesday
08.30 - 18.30
Wednesday
08.30 - 18.30
Thursday
08.30 - 18.30
Friday
08.30 - 18.30

Out of Hours: 111

Early morning and mid-afternoon telephone advice when the surgery lines are closed is provided by

Barndoc: 020 8865 0350

08.00-08.30 Mon-Fri

14.00-15.00 Mon-Fri



Patient Access



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Text Reminders

We are now able to send a text reminder before your next appointment is due. Please make sure that we have your current mobile phone number.


Comments and Suggestions

We are always looking for ways to improve our service. If you have any comments or suggestions we will be very pleased to receive them.

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Practice Charter

 

Practice Charter Standards

It is our job to give you treatment and advice. Following discussion with you, you will receive the most appropriate care, given by suitably qualified people. No care or treatment will be given without your informed consent. In the interest of your health it is important for you to understand all the information given to you. Please ask us questions if you are unsure of anything.

Our Responsibilities To You

We are committed to giving you the best possible service.

Names: People involved in your care will give you their names and ensure that you know how to contact them.

Waiting Time: We run an appointment system in this practice. You will be given a time at which the doctor or nurse hopes to be able to see you. You should not wait more than 30 minutes in the waiting room without receiving an explanation for the delay.

Access: You can see a doctor on the same day for urgent problems; and the next working day or up to a month in advance for routine appointments.  We will arrange a home visit as appropriate for those who are too ill or infirm to be brought to the surgery.

Telephone: We will try to answer the phone promptly and to ensure that there are sufficient staff available to do this. You should be able to speak to a doctor by telephone, at a pre-arranged time.

Test Results: If you have undergone tests or x-rays ordered by the practice, we will advise you when and how to obtain the results.

Respect: Patients will be treated as individuals and partners in their healthcare, irrespective of their ethnic origin or religious and cultural beliefs.

Information: We will give you full information about the services we offer. Every effort will be made to ensure that you receive that information which directly affects your health and the care being offered.

Health Promotion: The practice will offer patients advice and information on:
- Steps they can take to promote good health and avoid illness.
- Self-help which can be undertaken without reference to a doctor in the case of minor ailments.

Health Records: You have the right to see your health records, subject to limitations in the law. These will be kept confidential at all times.

 

Your Responsibilities To Us

Help us to help you.

Change of details: Please let us know if you change your name, address or telephone number.

Keep appointments: Please do everything you can to keep appointments. It will be helpful if you can ensure that you arrive promptly. Tell us as soon as possible if you cannot, otherwise other patients may have to wait longer.

Home visits: Please ask for home visits by the doctor only when the person is too ill to visit the surgery.

Telephone consultations: Please keep your phone call brief and avoid calling during the peak morning time for non-urgent matters.

Test results: Test results take time to reach us, so please do not ring before you have been asked to do so. Enquiries about tests ordered by the hospital should be directed to the hospital, not the practice.

Respect: We ask that you treat the doctors and practice staff with courtesy and respect.

Mobile phones: Please turn off your mobile phone when you visit the surgery.

Please read our practice booklet. This will help you to get the best out of the services we offer. It is important that you understand the information given to you. Please ask us questions if you are unsure of anything.

Remember, you are responsible for your own health and the health of your children. We will give you our professional help and advice. Please act upon it.

Suggestions and Complaints

The aim of the practice team is to provide expert and friendly healthcare for your family. We welcome your constructive comments about our service. We are always happy to look at suggestions for improvements. If you are unhappy with any aspect of our service or your treatment, please contact the practice manager.

 

Confidentiality

We will maintain confidentiality within the practice team at all times. Identifiable patient information will only be shared within the practice team and, in cases of referral, to the clinician to whom the patient is referred. Disclosure of identifiable patient information to any other outside agencies will only be done after receiving written permission from the patient.

 

Zero Tolerance

We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.

 

Removal of Patients from Practice List

We would remove patients from our list in the following circumstances:

  • Living outside of the Practice area.
  • Irretrievable breakdown of the doctor-patient relationship.
  • Violence or threatening behaviour to any Practice staff.
  • Rudeness to any practice staff.
  • Persistent non attendance without cancelling booked appointments.

We will not remove patients from our list because of:

  • Costly treatment.
  • Patients suffering from any particular clinical condition.
  • Their age.

 


Freedom Of Information

You are entitled to see your Medical Records. We require a written request and 24 hours notice. You should make an appointment to look at your records with a doctor of your choice who will be able to answer any questions you may have. You can also have a print-out of the computer record. There will be a £10 administration fee for this service.

 

 

 

Last updated 7 August 2015

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

 

     
     
     

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