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Addington Medical Centre
Dr Andrew Painter
Dr Minoti Patel
Dr Gareth Dee
Dr Ayodele Awe
   
46 Station Road, New Barnet, Herts, EN5 1QH

Prescriptions
               
Addington Medical Centre
020 8441 4425
Surgery Opening Hours
Monday
08.30 - 18.30
Tuesday
08.30 - 18.30
Wednesday
08.30 - 18.30
Thursday
08.30 - 18.30
Friday
08.30 - 18.30

Out of Hours: 111

Early morning and mid-afternoon telephone advice when the surgery lines are closed is provided by

Barndoc: 020 8865 0350

08.00-08.30 Mon-Fri

14.00-15.00 Mon-Fri



Patient Access



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Text Reminders

We are now able to send a text reminder before your next appointment is due. Please make sure that we have your current mobile phone number.


Comments and Suggestions

We are always looking for ways to improve our service. If you have any comments or suggestions we will be very pleased to receive them.

Contact us


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Contact Us

     
  Practice Manager Patricia McDermott
     
     
  Address Addington Medical Centre
    46 Station Road
    New Barnet
    Herts
    EN5 1QH
   
     
  Telephone 020 8441 4425
     
  Fax 020 8441 4957
     
  E-mail addingtonmedicalcentre@nhs.net
    Please note that we are unable to reply to non-NHS email addresses because of the risk of breach of confidentiality of personal data.
     
 

On-line

 

    Patient Access account required. Click here for details

 


General Enquiries, Comments and Suggestions

Our Reception staff are available to deal with general enquiries. We are always pleased to receive comments and suggestions of ways to improve the practice.


Complaints

At the Addington Medical Centre we aim to give patients the best possible care and advice. We regularly review our service and have weekly management meetings to discuss specific cases. If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice, please let the practice manager know.

We operate a practice complaints procedure as part of the NHS system for dealing with complaints. Our complaints system meets national criteria.
We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be resolved in this way and you wish to make a complaint, we would like you to let us know as soon as possible - ideally within a matter of days or at the most, a few weeks - because this will enable us to establish what happened more easily. Please be as specific as possible about your complaint.

Complaints should be made in writing and addressed to the Practice Manager.

We will acknowledge your complaint within two working days and aim to have looked into your complaint within ten working days of the date you raised it with us. We shall then be in a position to offer you an explanation, or a meeting with the people involved.

When we look into your complaint, we will aim to:

  • Find out what happened and what went wrong
  • Make it possible for you to discuss the problem with those concerned, if you would like this
  • Make sure you receive an apology, where this is appropriate
  • Identify what we can do to make sure the problem doesn't happen again
Complaining on behalf of someone else

Please note that we keep strictly to the rules of medical confidentiality. If you are complaining on behalf of someone else, we have to know that you have their permission to do so. A note signed by the person concerned will be needed, unless they are incapable (because of illness) of providing this.

 

 

 

Last updated 16 September 2016

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

 

     
     
     

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